Shipping
Shipping policy
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Tenmat Inc. ships to to locations in the Continental United States. (Please contact us at info@tenmatusa.com for shipments to Alaska, Hawaii, Puerto Rico, and the U.S.V.I.). Shipping charges for your order will be calculated and displayed at checkout. Estimations based on weight are below:
Order Weight 0-5 lb $4.90
Order Weight 5-70 lb $19.90
Order Weight 70lb+ $0.00
Free Shipping: Tenmat Inc. offers FREE SHIPPING for orders over $299 (Continental US ONLY, EXCLUDES Alaska, Hawaii, Puerto Rico, and the U.S.V.I.)
Local pickup
You can skip the shipping fees with free local pickup at Tenmat Inc. 500 Water Street Unit 1 Newport, DE 19804. Please contact us at info@tenmatusa.com or 302-633-6600 to arrange for local pickup before placing your order.
Our in-store pickup hours are 8:30 AM EST to 5:00 PM EST on Monday through Friday. Please contact us at info@tenmatusa.com or 302-633-6600 to arrange for local pickup before placing your order.
International Shipping
To place orders from outside the Continental US, please contact us at info@tenmatusa.com or 302-633-6600 to place your order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@tenmatusa.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Please refrain from having your orders shipped to P.O. Boxes.
Refunds, returns, and exchanges
Please view our full return policy here .